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Intern, Customer Excellence & Insights, Market Management Department

Salary undisclosed

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Job Summary

The Customer Excellence & Insights intern will be working closely with Market Management Department to support business priorities, customer excellence initiatives & insights. The candidate is expected to perform customer research analysis, support customer campaigns / initiatives roll out, perform campaigns tracking and benchmarking and able to provide actionable insights in supporting desired targets and results with close collaboration with various stakeholders.

Key Responsibilities

  • To assist in implementation of always-on customer outreach and engagement programs
  • To assist in developing target segment / audience for customer engagement communication
  • To assist in campaign performance tracking and benchmarking and to provide actionable insights in supporting desired targets and results
  • To assist in compiling & analyzing internal and external market research data to identify insights to support business decision

Key Requirements

  • Pursuing or possesses a Diploma / Bachelor’s Degree
  • Ability to analyze and summarize data efficiently
  • Experience with Excel and Microsoft Power Point preferred
  • Good communication and presentation skill
  • Willing to travel for events as and when needed
  • Able to commit to a 3 - 6 month tenure.