Guest Service Executive

You will be the first point of contact of our business. A great smile and a cheerful presence is a must. You must be accountable and able to learn fast. We are looking for a bright personality to manage all transactions with customers accurately and efficiently. To be successful in this role, you should have previous experience in a customer service position and good knowledge of how the front desk of a hotel works. You should also be available to take evening and weekend shifts accordingly.

Responsibilities

• Manage transactions with customers using various systems. Collect payments whether in cash or credit Issue receipts, refunds, change. Familiar with Credit card usage Redeem stamps and coupons as well as our vouchers Cross-sell our products and introduce new ones Resolve customer complaints, guide them and provide relevant information Greet customers when entering and leaving Maintain clean and tidy checkout areas Track transactions on balance sheets and report any discrepancies Handle merchandise returns and exchanges

Requirements

• Work experience as a Retail Cashier or in a similar role in sales Basic PC knowledge Familiarity with electronic equipment, like cash register and POS Good math skills Strong communication and time management skills Customer satisfaction-oriented SPM Cert.

LOCATION: HOTEL MAYA, 138, Jln Ampang, Kampung Baru, 50450 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur

Job Types: Full-time, Internship

Pay: RM1,600.00 - RM1,900.00 per month

Ability to commute/relocate:

• Kuala Lumpur: Reliably commute or planning to relocate before starting work (Required)