Hamilton Customer Service Executive Mandarin Speaker-Inbound
Salary undisclosed
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* Handling all inbound calls pertaining to customer general inquiries, complaints, comments, feedbacks and other raising issues related to the company products * Exceeding customer expectation in terms of customer service & accurate information * Working in a team to achieve the required KPI elements and SLA * Attend and resolve customer/client questions or complaints via phone call, email or live chat * Regularly contacting customer to ensure their experience with a product or service is satisfactory * Direct calls from customers to the appropriate department when necessary * Ensure a positive attitude towards customer s at all times * Possess strong understanding of the company's products * Keep records of customer interaction
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