Client Service Manager - GROUP CS MNC AND BROKER DEVELOPMENT
Salary undisclosed
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At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.
And as part of our marketing, distribution & partnership team, you’ll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives.
So if you believe in inspiring a better future, read on.
About the Role
This role is mainly to provide marketing & sales coordination for MNC and broker business development by preparing presentations and clients’ proposals reporting into GCS’ lead for APAC, as well as to assist in servicing the existing corporate clients of AIA Regional Solutions and develop their portfolio across the Asia Pacific Region. The role will be responsible to assist MNC and Broker Development Team on the following:
1. To develop and grow the existing business portfolio by working closely with AIA local entities on any new business / up-sell opportunities in Asia Pacific and with the respective intermediaries appointed by the clients.
2. To maintain regular meetings with the Regional Offices of the clients and their intermediaries, present claims reports and analytics as well as pooling results.
3. To manage the day-to-day enquiries from clients, business partners and AIA local entities in Asia Pacific, including the update of policy related information, and service solutions when necessary.
4. To coordinate and facilitate the renewal and new business opportunities of AIA multinational pooling and captive clients. To work closely with AIA local entities by introducing new business opportunities with the support of the clients’ regional offices, to ensure the growth in new business volume and clients’ retention.
5. To provide administrative support to the team by preparing regular internal tracking reports and necessary documentations, including business pipeline reports, production reports and pool accounting reports according to the guidelines of the MNC department.
6. To monitor persistency by working closely with the Group Underwriting team and ensure regional support to AIA local entities during renewals.
7. To assist coordinating marketing activities, including the development and the update of marketing tools such as brochures, country fact sheets, newsletters and clients’ events
Job Requirements:
- Working experience with at least 2-4 years in the Insurance industry, with Employee Benefits / Group Insurance exposure will be additional advantage
- Good stakeholder management skill and timeline management
- Attention to details, good organizational and communication skills
- Good interpersonal skill and able to work independently
- Good command of both written and spoken English and Mandarin
- Good team player, positive attitude and able to work under pressure with tight timeline
- Proficiency in MS Word, Excel and PowerPoint
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
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