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Collection Officer/ Mediator

RM 2,500 - RM 2,999 / Per Mon

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-Approaching assigned overdue accounts for payments. Written and verbal communication, including active listening for alerting clients of non-payment, determining reasons for non-payment and explaining payment options in simple terms. -Diplomacy for discussing sensitive matters tactfully. -Negotiation skills for convincing non-payment clients to meet their financial commitments while meeting Company’s standards. -Conflict resolution for calming hostile non-paying clients. -Identifying vulnerable clients and escalating their cases to support teams. -Recording and reconciling all incoming financial transactions received with respective department -Updating latest account information and records of clients -Understanding of credit services and debt recovery procedures. -Weekly meeting with the Head of Department to discuss on the overdue accounts. -Preparing weekly and monthly debtor aging and collection reports. -Computer literacy, including data entry and confidence using business applications. -Undertake ad hoc projects or any other duties assigned by Management by time to time