Restaurant Manager (KLCC)

Handling Reservation Phone on Rotation:

• Be attentive, patient, and polite while handling reservation phone calls.
• Listen carefully to the caller's requirements and provide them with accurate information regarding availability, rates, and policies.
• Take notes of important details such as the guest's name, contact number, booking requirements, and any special requests.
• Confirm the reservation details before ending the call and provide them with a confirmation number.

Managing Booking Enquiries:

• Be knowledgeable about the amenities, and services.
• Respond promptly to booking inquiries through phone, email, or online channels.
• Provide guests with accurate and detailed information about availability, rates, and promotions.
• Be proactive in suggesting additional services or upgrades that might enhance the guest's experience.
• Offer to make reservations and assist with any special requests.

Opening and Closing Front Office:

• Ensure that the front office is clean, tidy, and well-organized before opening.
• Greet guests in a friendly and professional manner and assist them with any inquiries or requests.
• Ensure that all front office procedures, such as check customer id or personal identification are done efficiently and accurately.
• Secure the front office and all equipment before closing.

Welcoming Guests:

• Greet guests with a warm and welcoming smile.
• Offer assistance for any special needs.

Checking ID's:

• Verify the guest's identity by checking their ID, passport, or other official documents.
• Ensure that the ID is valid and matches the guest's name and photo.
• Record the ID details in the system or logbook prepared
• Handle any discrepancies or issues regarding the guest's identity in a professional and discreet manner.

Attending Management Meetings Once a Week and Staff Briefing on Operational Nights:

• Attend management meetings on time and prepared with updates and reports.
• Participate actively in discussions and provide constructive feedback and suggestions.
• Be attentive during staff briefing sessions and ensure that all staff are aware of their roles and responsibilities.
• Address any concerns or issues raised by staff promptly and professionally.
• Ensure that all staff are aware of the outlet policies and procedures and adhere to them consistently.

Job Type: Full-time

Pay: RM3,000.00 - RM5,000.00 per month

Ability to commute/relocate:

• Kuala Lumpur: Reliably commute or planning to relocate before starting work (Required)