Receptionist/ Front Desk (Hotel)

Job Descriptions:

• Check in and check out guest in an efficient and friendly manner。
• Reconcile all transactions at the close of each shift.
• Handle all guest interactions with the highest level of hospitality and professionalism, accommodate special requests whenever possible, resolve customer complaints
• Assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
• Respond to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.
• Utilize a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.
• Accept reservations, changes and cancellations and answer guest calls and direct them appropriately in the absence of reservation staff.
• Any other duties and responsibilities as assigned by the immediate superior as and when necessary.

Job Requirements:

• Possess Secondary level education with preferably 1 year experience in relevant field,
• Pleasant deposition with good telephone etiquette, social skills and excellent service mindset,
• Must be prepared to perform shift duties and work on weekends and public holiday,
• Strong interpersonal and communications skills,
• Self-motivated and able to work independently or as part of team across multicultural environment,
• Ability to adapt, embraces strong cultural diversity, work in multi-ethnic teams and commence immediate employment or within short notice will be an advantage.

Benefit:

• Attendance allowance
• Transport allowance
• Free Meal provided

Job Types: Full-time, Permanent

Pay: Up to RM3,500.00 per month

Benefits:

• Free parking
• Meal provided
• Opportunities for promotion
• Professional development

Schedule:

• Night shift
• Rotational shift

Supplemental Pay:

• Overtime pay