Operation Assistant Support

1. Stock Management: - Monitor inventory levels and update stock records to ensure accuracy. - Coordinate with suppliers to track stock levels, order replenishments, and manage stock discrepancies. - Perform regular stock audits to identify and resolve discrepancies. - Ensure that products are properly stored, organized, and easily accessible. 2. Order Fulfillment: - Ensure that customer orders are processed efficiently, ensuring all items are in stock and correctly packed. - Oversee the picking, packing, and labeling of products for shipment. - Ensure all orders are dispatched within the designated time frame. 3. Courier & Shipment Coordination: - Work closely with courier services to ensure timely delivery of parcels. - Resolve any shipping-related issues or delays with couriers and customers. 4. Operational Reporting & Support: - Provide daily reports on stock levels, order fulfillment progress, and shipment status. - Assist with troubleshooting operational issues or delays and suggest improvements to optimize workflows. 5. Customer Service Support: - Assist customer service teams with order-related inquiries, including tracking updates and resolving issues. - Handle customer returns or exchanges by following proper operational procedures. 6. Other Responsibilities: - Collaborate with cross-functional teams (Sales, Marketing, Customer Service) to ensure seamless operations. - Assist with special projects and other tasks as needed.