Korean Speaker - Customer Service Representative (Online Travel E-Commerce Platform)
RM 8,500 - RM 8,500 / Per Mon
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Role : Customer Service - Korean speaker (Online Travel E-Commerce Platform)
Working hours : 8AM - 5PM
Working days : 5 working days, 2 off days
Salary Package : RM8,500 (basic) + KPI allowance (up to RM400)
Location : Petaling Jaya
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Responsibilities
- Answer incoming calls including email and chat in a timely manner
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Build sustainable relationships and engage customers by taking the extra mile
- Keep the customer’s privacy and protect customer information
- Meet personal/team qualitative and quantitative targets
- Handle simple to difficult inquiries in a given span of time
Qualifications
- Native Korean speaker
- Diploma and above (Diploma must have at least 3 years working experience)
- Excellent communication and interpersonal skills
- Ability to handle difficult customer situations effectively and efficiently
- Strong organizational skills and attention to detail
Expected Start Date: 25/11/2024
Job Type: Full-time
Pay: RM8,500.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
- Rotational shift
Supplemental Pay:
- Performance bonus
Experience:
- Customer Care Specialist: 1 year (Preferred)
Language:
- Korean (Preferred)
Expected Start Date: 11/25/2024
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