Customer Care & Operation Executive

We are looking for a Customer Care & Operation Representative that is genuinely excited to help customers and ensure operation excellent. This representative needs to be patient, empathetic, and passionately communicative. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Rely on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager. The target is to ensure excellent service standards and maintain high customer satisfaction.

Job functions:

• Managing incoming chats, calls, emails enquiries on a timely matter.
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Handle complaints provide appropriate solutions and alternatives within the time limit and follow up to ensure resolution.
• Handle with customer returns, refunds or exchanges.
• Process orders on a timely matter across all platforms including sync invoices and consignment note for all orders across all platforms.
• Provide general support to walk-in customer.
• Manage the filing and updating of electronic documentation.
• Contribute to team effort by accomplishing related results as needed.
• Recommend potential products or services to management by collecting customer information and analysing customer needs.
• Handle product recalls.
• Attempt to persuade customers to reconsider cancellation.
• Manage the filing and updating of electronic documentation.
• Compile reports on overall customer satisfaction.

Requirements

• Bachelor's degree in Business Administration, Marketing, or a related field.
• At least 1 years of experience in a customer service or operations role.
• Proven customer support experience or experience as a Customer Service
• Strong phone contact handling skills and active listening.
• Customer orientation and ability to adapt/respond to different types of characters.
• Ability to multi-task, prioritize, and manage time effectively.
• Ability to work within the stipulated deadline and is meticulous in work.
• Ability to work independently and as part of a team in a fast-paced environment.
• Fluency in English is essential; fluency in other languages is a plus.
• Able to work on weekends

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are passionate about delivering excellent customer service and are excited to take on a new challenge in operations management, we encourage you to apply for this exciting opportunity.

Job Type: Full-time

Pay: RM2,800.00 - RM4,000.00 per month

Schedule:

• Rotational shift