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Customer Service cum Operation - Mandarin Speaker

RM 1,800 - RM 2,600 / Per Mon

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Requirements

  • Strong communication skills.
  • Excellent organizational and decision-making skills.
  • Able to organize, multi-task, problem solving and work under pressure.
  • Required language(s): Mandarin, Bahasa Malaysia.
  • Minimum qualification of SPM/STPM , Diploma or equivalent.
  • Eager to learn and willing to work hard.
  • Computer literate (MS Word, MS Excel, MS Powerpoint).
  • Pleasant personality and result oriented.

Responsibilities

  • To handle inquiries from community message, provide appropriate feedback and alternatives within the time limit – Discord & WhatsApp.
  • To handle community Global chat.
  • Communicate, build and develop good customer relationships.
  • Maintain and update customer databases and filing system.
  • Daily Input of data into database accurately.
  • Closely liaise with internal/external parties for operation.
  • Handle complaints by client.
  • Carry out ad-hoc tasks when required.
  • Oversight of day-to-day operations.
  • Identification of issues that may affect sales, production or delivery of services, and creation of solutions to promptly address problems.

Job Type: Full-time

Pay: RM1,800.00 - RM2,600.00 per month

Experience:

  • Esports: 1 year (Preferred)

Language:

  • Mandarin (Preferred)