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Associate-CS Phone

Salary undisclosed

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Company Description


Sutherland Malaysia is hiring!


Job Description

  • Research customer problems and deliver solutions.
  • Deliver an experience to every customer, meeting Spotify’s service standards.
  • Respond to 60-70 emails/chats per day through template and long form email responses to customer email inquiries.
  • Achieve and maintain required metrics and goals.
  • Work proactively to ensure potential issues are escalated appropriately.
  • Work as part of the team to ensure the program floor is a positive and professional environment.
  • Provide support in projects and initiatives as and when required.

Qualifications

  • Preferable Immediate starter.
  • Only require basic English skills, and excellent in Korean speaking.
  • Able to read and write in Korean.
  • Require technical skills.
• Only accept Malaysian candidate who has good Korean skills and native Korean candidate who is willing to relocate to Malaysia.


Education:
Diploma and above.


Additional Information


All your information will be kept confidential according to EEO guidelines.