Sales Support Administrator 行政助理

Customer Interaction:

• Be the main point of contact for customer questions, orders, and requests.
• Provide fast and friendly responses via phone, email or chat.
• Resolve customer issues or pass them on the right team.

Order Processing

• Accurately process customer orders with attention to detail.
• Work with the fulfillment and shipping teams to ensure timely delivery.
• Keep customers updated on their order status.

Sales Team Support

• Help the sales team with preparing quotes, proposals and presentations.
• Keep customer information and sales records up to date.
• Answer customer questions about products and services.

客户互动：

• 作为客户询问、订单和请求的主要联络人。
• 通过电话、电子邮件或聊天工具快速、友好地回应客户问题。
• 解决客户问题，或将其转交给相关团队。

订单处理：

• 准确处理客户订单，确保所有细节正确无误。
• 与履行和发货团队合作，确保按时交付。
• 随时向客户更新订单状态。

销售团队支持：

• 协助销售团队准备报价、提案和演示文稿。
• 保持并更新客户信息和销售记录。
• 回答客户关于产品和服务的相关问题。