Epicareer Might not Working Properly
Learn More

Customer Service Specialist(ANZ Market)

Salary undisclosed

Apply on


Original
Simplified

Language-Excellent English

shift- Early morning shift (4:00 am to 1:00pm)

Location- KL Sentral

 Provide primarily customer service-based phone support to ADC customers.

 Activate and engage with client/customer whilst providing accurate information of customer’s issue at hand.

 Accurately record and update customers’ cases into ADC’s CRM and trackers following appropriate processes.

 Provide accurate and understandable information to all customers and support partners.

 Ensure customer issues and/or complaints are either addressed or escalated to the appropriate level, whilst ensuring follow through in all cases.

 Ensure all follow ups are done in a timely manner.

interested candidates can share there cv via email [email protected] OR WhatsApp +60327791094