Customer Service Specialist(ANZ Market)
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Language-Excellent English
shift- Early morning shift (4:00 am to 1:00pm)
Location- KL Sentral
Provide primarily customer service-based phone support to ADC customers.
Activate and engage with client/customer whilst providing accurate information of customer’s issue at hand.
Accurately record and update customers’ cases into ADC’s CRM and trackers following appropriate processes.
Provide accurate and understandable information to all customers and support partners.
Ensure customer issues and/or complaints are either addressed or escalated to the appropriate level, whilst ensuring follow through in all cases.
Ensure all follow ups are done in a timely manner.
interested candidates can share there cv via email [email protected] OR WhatsApp +60327791094