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JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
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  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
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  4. Click Websites.
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  1. Go to Settings.
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Jobs or company...

Digital Operations Associate [Entry-Level Opportunity]

Salary undisclosed

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Linkedn
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Job Overview:

SPOTV is hiring for four entry-level Digital Operations Associate positions, based in Cyberjaya, Malaysia. We are looking for meticulous and proactive individuals to join our dynamic team. This role involves overseeing the live operations of our Over-The-Top (OTT) platform, managing event scheduling through our Content Management System (CMS), handling content uploads, and executing marketing operations to enhance content visibility. We are prioritising candidates with a minimum diploma, preferably in Engineering or IT. The role reports directly to the Digital Operations Manager. The ideal candidate will be skilled in troubleshooting content, product, or operational issues using established Standard Operating Procedures (SOPs) and escalating issues when necessary to ensure prompt resolution.

If you've already applied, we’ve received your application. This repost aims to gather more candidates with a diploma and some tech skills. Apply ASAP before LinkedIn removes the post!

Key Responsibilities:

1. Live Operations:

  • Oversee live operations for our OTT platform, ensuring smooth content delivery and promptly addressing any issues during live events.
  • Monitor and manage platform performance to detect and resolve potential disruptions.

2. Content Management:

  • Schedule events and upload content using the CMS.
  • Perform quality checks to ensure an optimal user experience, focusing on content flow and format quality.

3. Marketing Operations:

  • Implement marketing operations to boost content visibility.
  • Utilise marketing and operational workflow tools to enhance content performance.

4. Issue Identification and Troubleshooting:

  • Identify and troubleshoot various issues, including content-related, product-related, and operational problems.
  • Follow SOPs to resolve baseline issues and escalate complex problems to appropriate teams or stakeholders.

5. Quality Assurance:

  • Adhere to Standard Operating Procedures (SOPs) for content, marketing, and operational tasks, including error correction.
  • Ensure all processes and outputs meet high standards of quality and performance.

6. Continuous Improvement:

  • Suggest and implement improvements to processes and workflows to enhance efficiency and accuracy.
  • Stay updated on new tools, features, and best practices to refine digital operations and content management.

7. Stakeholder Communication:

  • Provide regular status updates and reports to the Digital Operations Leader.
  • Communicate relevant information and escalate issues as required to ensure timely resolution.

Qualifications:

  • Education: Minimum diploma in any field.
  • Experience: Familiarity with digital marketing, sports content management, and general operational processes is preferred.

Technical Skills:

  • Proficiency in Microsoft Office, particularly Excel.
  • Comfort with content management systems, web-publishing tools, and digital operations software.

Skills:

  • Strong attention to detail and accuracy in editing and process management.
  • Excellent communication and interpersonal skills.
  • Ability to multitask effectively in a fast-paced environment, demonstrating flexibility, agility, and a proactive approach.
  • Proven capability to manage high volumes of complex tasks and projects with appropriate urgency.
  • Proficient in identifying issues, making decisions, and escalating matters with potential risk impact.
  • A genuine understanding and passion for sports is a plus.

Other Requirements:

  • Willingness to work rotational shifts and flexibility to support critical business needs.
  • Self-starter with strong team collaboration skills.
  • Fresh graduates welcomed!
  • Malaysia Citizens and Permanent Residents preferred.

Additional Information:

This role is an individual contributor position requiring a proactive mindset and the ability to adapt quickly to new tools and workflows. If you are a dedicated professional with a passion for digital operations and a knack for troubleshooting various issues, we encourage you to apply and join our innovative team at SPOTV.

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