Customer Service Representative

Salary undisclosed

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WHAT you will be doing;

Gather information through relevant business systems/tools to ensure that relevant data is recorded for reporting purposes.
Provide good customer service to ensure that requests for information are provide to avoid customer escalations.
Scheduling services / making appointments with customers to meet SLA’s.
Prioritises own workload to ensure that deadlines and customer requirements are met.
Advising and providing support to customers to satisfactorily resolve queries and escalating where appropriate.
Act in accordance with the company Information Security Policies and report any potential or actual Security events or other Security risks to the organisation.
Managing tickets from start to finish.
Gather information through relevant business systems/tools to ensure that relevant data is recorded for reporting purposes.
Ensure a detailed schedule for each engineer is prepared in advance for each engineer.
Ensure that each engineer’s works are executed in accordance with the plan.
Reschedule and reallocate work as required to make best use of available engineers.
Monitor the call queue to ensure service levels are met.
Liaise with the end user as appropriate to ensure they are kept informed of call status.
Ensure parts are ordered in a timely fashion.

WHO we are looking for;

Min 3 years working experience in a business role.
Must able to read & write and speak fluently in English.
Experience of relevant business systems e.g. SAP.
Good working Knowledge of Microsoft Applications.
Plans & organises own workload.
Proven experience of high standards of customer service.
Good administrative experience, attention to detail , ensures accuracy of data, provides data for reporting and processing of information.
Excellent Interpersonal, literacy and numeracy skills and ability to build relationships at all
Able to work on a contract employment with Contract Completion Bonus.
Must willing to work at Bandar Puteri Puchong.

Employee Benefits