Customer Service Representative - Mandarin Speaker | Ipoh

Job Summary:

We are seeking a dedicated and bilingual Customer Service Representative fluent in both English and Mandarin to join our team. In this role, you will handle inbound calls, WhatsApp messages, and emails from customers, providing excellent service and support in both languages. You will be responsible for addressing customer inquiries, resolving issues, and ensuring a seamless customer experience.

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Key Responsibilities:

• Handle Inbound Communications: Respond to customer inquiries via phone, WhatsApp, and email, delivering prompt and professional service in both English and Mandarin.
• Resolve Customer Issues: Efficiently address and resolve customer concerns, complaints, or technical issues, ensuring customer satisfaction.
• Provide Product and Service Information: Offer accurate information about products, services, policies, and procedures, guiding customers through troubleshooting or purchase processes.
• Maintain Customer Records: Accurately log customer interactions and update account details in the company’s CRM system.
• Escalate Issues When Necessary: Recognize complex or unresolved issues and escalate them to higher-level support or relevant departments.
• Follow-up on Customer Inquiries: Ensure timely follow-up and resolution of customer queries, providing updates when necessary.
• Collaborate with Internal Teams: Work closely with other departments, such as technical support, sales, and management, to resolve customer issues effectively.
• Maintain Service Quality: Adhere to company guidelines, policies, and service standards, contributing to overall service excellence.

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Qualifications:

• Language Skills: Fluent in both Mandarin and English (written and verbal).
• Customer Service Experience: Previous experience in a customer service or call center role preferred.
• Communication Skills: Strong verbal and written communication skills in both languages.
• Tech-Savvy: Proficient in using computers, CRM systems, and communication tools like WhatsApp.
• Problem-Solving: Ability to think critically and solve customer issues effectively.
• Patience and Empathy: High level of emotional intelligence, able to handle customer inquiries in a calm and professional manner.
• Team Player: Ability to work independently and collaboratively with a team.

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM2,000.00 - RM2,500.00 per month

Benefits:

• Flexible schedule
• Opportunities for promotion
• Work from home

Schedule:

• Afternoon shift

Application Question(s):

• We prefer employees who work in the office, but we're open to hiring someone who prefers to work from home. If given the option, would you choose to work in the office or from home?

Language:

• Mandarin (Preferred)
• English (Preferred)

Location:

• Ipoh (Preferred)