Housekeeping Supervisor (Hotel Le-Shore)

Location : Hotel Le-Shore, Pasir Penambang, Kuala Selangor.

Benefits :

• EPF, SOCSO, EIS
• Uniform
• Salary Increment

Job Requirement:

Education:

• Previous experience in housekeeping, with at least 1-2 years in a supervisory or leadership role within a hotel environment.
• Strong leadership and interpersonal skills, with the ability to effectively motivate and manage a diverse team.
• Excellent communication and organizational abilities, with attention to detail and a commitment to quality.
• Knowledge of cleaning techniques, products, and equipment used in hospitality settings.
• Familiarity with health, safety, and sanitation regulations and best practices.
• Ability to work effectively in a fast-paced, dynamic environment and handle multiple priorities simultaneously.
• Proficiency in relevant computer applications and software, such as property management systems and Microsoft Office suite.
• Additional certification or training in housekeeping management or hospitality leadership is a plus.

Duties and Responsibilities

Team Leadership:

• Supervise, train, and motivate housekeeping staff, including room attendants, housekeepers, and laundry personnel.
• Assign duties, manage schedules, and ensure adequate coverage to meet operational demands.
• Conduct weekly and monthly meetings with team members and prepare monthly reports for management
• Arrange schedules for wash linens and deep cleaning rooms.
• Conduct regular inspections of work performed by housekeeping team members to maintain quality standards.
• Provide ongoing coaching, feedback, and performance evaluations to ensure continuous improvement.

Quality Assurance:

• Oversee the cleanliness and maintenance of guest rooms, suites, and public areas.
• Ensure that all rooms are cleaned and prepared according to established standards and guest preferences.
• Monitor inventory levels of cleaning supplies, linens, and amenities, and coordinate replenishment as needed.
• Address any maintenance or cleanliness issues promptly and effectively to ensure guest satisfaction.

Guest Satisfaction:

• Respond promptly and professionally to guest requests, inquiries, and complaints related to housekeeping services.
• Collaborate with front office and other departments to fulfill guest needs and resolve issues in a timely manner.
• Implement procedures and initiatives to enhance guest satisfaction and loyalty.

Safety and Compliance:

• Ensure compliance with health, safety, and sanitation standards, as well as hotel policies and procedures.
• Conduct regular safety inspections and train staff on proper handling of cleaning chemicals and equipment.
• Investigate and report any accidents, incidents, or violations, and implement corrective actions as necessary.

Operational Efficiency:

• Optimize productivity and efficiency within the housekeeping department while minimizing costs.
• Implement and enforce procedures to conserve resources, reduce waste, and maintain sustainable practices.

-Perform any other related duties as assigned by the management or supervisors.

Job Type: Full-time

Pay: RM1,800.00 - RM2,000.00 per month

Benefits:

• Free parking
• Opportunities for promotion

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus