Epicareer Might not Working Properly
Learn More
Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
logo
Jobs or company...

Mandarin Speaking - Customer Service Specialist

RM 3,000 - RM 4,300 / Per Mon
Original
Simplified

• Providing exceptional customer service: You will be the primary point of contact for our customers,

addressing their inquiries, complaints, and feedback. You must be able to handle these interactions with

empathy, patience, and professionalism.

• Understanding customer needs: You will need to understand the unique needs of our customers and

provide tailored solutions to their problems. You will be expected to anticipate customer needs and

proactively offer solutions.

• Improving customer experience: You will work closely with other teams to improve the overall customer

experience, identifying pain points and developing strategies to address them. You will be responsible

for implementing changes to improve customer satisfaction and loyalty.

• Ensuring customer satisfaction: You will be responsible for measuring customer satisfaction and ensuring that our customers are happy with our products and services. You will be expected to analyze customer feedback and use IT to improve our offerings.

• Collaborating with cross-functional teams: You will collaborate with other teams, such as marketing, sales, and product development, to ensure that our customers have a seamless experience across all touchpoints. You will be responsible for communicating customer insights to these teams to inform their decision-making.

We are looking for people who are:

• Excellent communication and interpersonal skills.

• Strong problem-solving and analytical skills.

• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

• Familiarity with customer experience software and tools.

• Passion for customer service and continuous improvement.

• Education: A diploma holder or higher is preferred.

• Minimum of 1 year relevance working experience in a voice channel in customer service

• Communication skills: Excellent verbal and written communication skills are essential for a customer

service representative.

• Customer service skills: A friendly and patient demeanor is required, along with strong problem-solving

skills to assist customers in resolving issues.

• Computer skills: Basic computer skills are required, including proficiency in Microsoft Office and the ability to learn new software quickly.

• Time management skills: Strong time management skills are important to manage multiple customer

inquiries simultaneously and meet customer service targets.

• Availability: Customer service representatives are often required to work flexible schedules, including

evenings, weekends, and holidays.

• Sales skills: Some customer service representatives may be required to upsell or cross-sell products

and services.

• Training: Provides training for its customer service representatives, which may include product knowledge, company policies, and customer service techniques.

• Experience in telco industry and serving Singapore market will be an added advantage.

• A competitive salary with performance-related pay and early morning shift allowance

• A bright, modern, and exciting place to work with excellent facilities.

• Great work culture and supportive colleagues

• Career growth opportunities

• Annual reward and recognition events

• Medical benefits

Similar Jobs