Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
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Jobs or company...

Customer Experience Advocate (Software Company)

Salary undisclosed

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Job Description

We are looking for an experienced, service-oriented, eager-to-grow individual who ensures customers are always setup for success (onboard) and resolve customers issues whatever it takes (technical support). You should be enthusiastic, customer orientated and endeavor to create memorable unique one-of-a-kind customer journeys with JustLogin. Having knowledge of HR processes (across Southeast Asia) and an understanding of SaaS/Cloud based solutions will be an advantage.

Job Duties

Customer Support:

  • Respond to customer inquiries via phone, email, and chat, providing timely and accurate solutions.
  • Troubleshoot and resolve technical issues related to our HRMS software.

Customer Onboarding:

  • Assist new customers with the onboarding process, ensuring a smooth transition to our platform.
  • Provide training and guidance on software features and best practices.

Feedback and Insights:

  • Gather customer feedback to identify areas for improvement and relay this information to relevant teams.
  • Collaborate with product and development teams to enhance user experience based on customer input.

Documentation and Reporting:

  • Maintain detailed records of customer interactions and support issues in our CRM system.
  • Prepare reports on common inquiries, support trends, and customer satisfaction.

Relationship Building:

  • Foster strong relationships with customers to understand their needs and enhance loyalty.
  • Act as a customer advocate within the company, ensuring their voices are heard.

Create Help Center FAQs and Knowledge Articles

  • Perform any other activities as assigned by Team Lead

Job Requirements

  • Diploma/Degree preferably in computer science, software engineering, or any IT-related course
  • 1-2 year's experience working in customer support or customer success, technical support, client onboarding, professional services, preferably in the SaaS or HRMS industry.
  • Active listening and excellent Soft Skills
  • Familiarity with CRM software and customer support tools.
  • Experience with Salesforce.com / Zendesk / Microsoft Teams / Zoom will be an advantage
  • Proficiency in multi-tasking and good time management
  • Strong communication and interpersonal skills, with a focus on customer service.
  • Problem-solving abilities and a proactive approach to addressing customer needs.
  • Ability to work independently and collaboratively in a fast-paced environment.
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