Executive/ Assistant Manager, Claims (Marine)
Salary undisclosed
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Responsibilities
- Handling of Group Companies Marine claims.
- Proactively manage claims from notification to closure of files. Ensure claims are processed in accordance with the Company’s Claims Service Standard and / or Bank Negara’s Guidelines on Claims Settlement Practices.
- Work proactively to develop and manage strong relations with various stakeholders i.e. policyholders, marketers, agents, underwriters, co/reinsurers, finance department and others.
- Assists in organizing workflow and allocation for effective handling of claims. Ensure that policies, procedures are followed, service standard maintained, and claims data processing input are accurate and maintained at a high standard.
- Review/follow up on all outstanding claims on regular basis to ensure claims reserve are adequate and status updated. Maintain a low pending ratio of outstanding claims (prompt disposal of claims to reduce number of outstanding claims.)
- Identify any deficiency in policy coverage, issues and adverse claims trend so that corrective measures can be taken.
- Handle major large losses / event losses / complicated / litigated claims i.e. preparation of Major Loss Advice (MLR), preliminary loss / development and settlement loss / cash calls advices to co/reinsurers on timely manner. Keep Reinsurance and Finance advised of any material claims as set in the claims manual / procedures and work with Reinsurance to effect recoveries.
- Participate in:-
- Reviewing and implementing of workflows and best practices in business processes.
- UAT on new products, system enhancements etc.
- Initiatives, projects and assignments as and when the need arises.
- Min Degree holder/Associate MII/CII.
- Minimum 5 years in non- motor claims handling experience.
- Experience with handling litigation matters, preferred with legal background.
- Awareness on compliance from BNM / authorities guidelines and the relevant act i.e. FSA / Insurance Act and others.
- Strong verbal and written communications.
- Good analytical, problem solving, decision making and organizational skills.
- Excellent attention to detail.
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