Operation Staff (Kerani Tuntutan Kes Kemalangan)

Case File Management: Organizing and maintaining physical and digital case files, ensuring all necessary documentation (police reports, medical reports, insurance documents, etc.) is properly filed and accessible to lawyers. Client Coordination: Communicating with clients to gather necessary information, updating them on the status of their claims, and scheduling meetings or appointments with lawyers. Liaison with Insurance Companies: Coordinating with insurance companies, submitting claims, following up on claim statuses, and addressing any discrepancies or issues with the paperwork. Document Preparation and Submission: Assisting in the preparation of claim forms, legal documents, and letters to insurance companies, clients, and third parties (such as medical providers or vehicle repair companies). Tracking Deadlines and Court Dates: Monitoring important deadlines, court hearings, and statutory timelines related to the accident claims process to ensure timely actions are taken. Support in Evidence Collection: Helping lawyers gather evidence, such as police reports, witness statements, medical records, and any other documentation needed for accident claims. Disbursement Management: Handling the processing of settlements, payments, and disbursements related to accident claims, including the firm’s fees, client compensation, and third-party payments. Communication with External Parties: Serving as a point of contact between the firm and external parties like accident reconstruction experts, adjusters, and medical providers. Client Intake and Assessment: Assisting in the intake of new accident claims, assessing the validity of claims, and organizing initial consultations for clients with the legal team. Reporting: Generating reports on the status of accident claims for internal use or for clients, summarizing key developments, outcomes, and pending actions. Compliance and Records Management: Ensuring that all claim-related processes and documents comply with legal requirements, industry regulations, and internal policies. Client Billing and Invoicing: Assisting in preparing client invoices, tracking billable hours, and ensuring proper documentation for services rendered.