Officer, Reservations & Pre Post Departure
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Job Title
Officer, Reservations & Pre-Post Departure (PPD)
Reports To
Manager, Revenue Management
Role Purpose
Responsible and accountable for flight inventory of MASwings flights i.e. PSO sectors, Charter etc.
Key Accountability
- To update flight plan/frequency/rotation in Altèa Inventory according to flight schedule seasonal change i.e. Northern Summer and Northern Summer.
- To update flight plan/frequency in Altèa Inventory according to ad-hoc e.g. ferry flights, charter etc. and/or operational requirement e.g. flight disruption, aircraft on ground etc.
- To execute flight reallocation SOP during flight disruption and to ensure affected passengers are handled properly and notification/e-blast are initiated.
- To perform pre and post flight function on MASwings flights.
- To handle and manage MEDA cases and government CUSTODY requests, and other related cases which require authorization.
- To perform inventory function (disruption shift) in Altèa Inventory between 1900LT – 0800LT the next day.
Qualification & Experience
- Must be in current position minimum 1 year; and/or
- Diploma with 2 years in relevant/related working experience.
Skills & Knowledge
- Computer literate specially in Excel, Words and PowerPoint.
- Presentable and pleasant appearance.
- Good communication and listening skills.
- Knowledgeable in Altèa Reservation Desktop Web (Amadeus), Inventory and/or CM is an added value.
- Conversant in additional language or local slang i.e. Mandarin, Hakka, Kadazan etc. is an advantage
Key Challenges
- To handle flight disruptions and reallocation within short notice advice and tight deadline.
- Altèa Reservation Desktop Web (Amadeus) system disruption.
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