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Customer Technical Support

Salary undisclosed

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Company Description

ENVO BPO is an award-winning, ISO certified business process outsourcing company based in Petaling Jaya. With over a decade of experience, we specialize in contact center services including customer support, telemarketing, lead generation, customer surveys, and IT outsourcing services. Our mission is to educate companies on outsourcing non-core activities and provide quality services through our dedicated staff, while our vision is to revolutionize the outsourcing concept as a preferred outsourcing partner.

Role Description

This is a full-time on-site role for a Customer Technical Support position at ENVO BPO in Petaling Jaya. The role will involve day-to-day tasks such as providing technical support, troubleshooting, and ensuring customer satisfaction through analytical skills and excellent customer support.

Qualifications

  • Technical Support and Troubleshooting skills
  • Analytical Skills and Customer Support experience
  • Customer Satisfaction expertise
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Problem-solving abilities and attention to detail
  • Experience with IT infrastructure and systems is a plus
  • Bachelor's degree in Information Technology or related field