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Customer Service Bangi -UNIFI Express (TMPoint)t)

Salary undisclosed

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This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.


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- Attend and respond to customers walk in to TMPoint Service Center to learn about and address their needs, complaints, or other issues with TM UNIFI services. - Recommend packages of services to customers by collecting customer information and analysing customer needs. - Process orders through online portal, prepare correspondences and fulfill customer needs to ensure customer satisfaction. - Attending and responding efficiently and accurately to walk in customers, explaining possible solutions, and ensuring that customers feel supported and valued. - Prepare sales and follow-up reports daily and monthly through Microsoft Excel and Word. - Take payment on Utilities Bill Payment from customers. - Act as the company gatekeeper, attempt to persuade customer to reconsider cancellation.