Technical Support Specialist
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TECHNICAL SUPPORT SPECIALIST (MANDARIN SPEAKER)
• Provide first-level technical support to customers in Mandarin via phone, email, or chat
• Troubleshoot and resolve hardware and software issues
• Document all technical issues and resolutions accurately
• Escalate complex technical issues to the appropriate team members
• Assist customers with setup, installation, and configuration of software applications
Job Qualifications- Bachelor's Degree in any field.
Requirements:
• Fluency in Mandarin (both written and spoken)
• Excellent problem-solving and communication skills
• Technical knowledge of software applications and computer systems
• Ability to work well under pressure in a fast-paced environment Relevant technical certifications (e.g., CompTIA, Microsoft) is a plus.