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Technical Support Specialist

Salary undisclosed

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TECHNICAL SUPPORT SPECIALIST (MANDARIN SPEAKER)

• Provide first-level technical support to customers in Mandarin via phone, email, or chat

• Troubleshoot and resolve hardware and software issues

• Document all technical issues and resolutions accurately

• Escalate complex technical issues to the appropriate team members

• Assist customers with setup, installation, and configuration of software applications

Job Qualifications- Bachelor's Degree in any field.

Requirements:

• Fluency in Mandarin (both written and spoken)

• Excellent problem-solving and communication skills

• Technical knowledge of software applications and computer systems

• Ability to work well under pressure in a fast-paced environment Relevant technical certifications (e.g., CompTIA, Microsoft) is a plus.

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