FRONT OFFICE ASSISTANT

The Front Office Assistant is responsible for providing exceptional customer service to hotel guests, managing front desk operations, and ensuring a seamless check-in/check-out process. This role requires strong communication skills and the ability to work in a fast-paced environment. Key Responsibilities: 1. Reception and Guest Services: • Greet and welcome visitors and clients in a friendly and professional manner. • Answer, screen, and direct phone calls to appropriate departments or individuals. • Provide information and assist with queries from visitors or customers. 2. Administrative Support: • Perform general clerical duties such as photocopying, filing, data entry, and managing correspondence. • Handle incoming and outgoing mail, packages, and deliveries. • Schedule appointments, manage meeting rooms, and coordinate calendars for staff as needed. 3. Front Desk Operations: • Maintain the cleanliness and organization of the front desk area. • Ensure security by monitoring access to the building, issuing visitor badges, and keeping a log of visitors. • Ensure that office supplies, brochures, and promotional materials at the front desk are well-stocked. 4. Record Keeping: • Maintain accurate records of visitors, deliveries, and other front office activities. • Assist with maintaining contact lists, directories, and other office-related documentation. • Help update and maintain office databases or customer information as needed. 5. Customer Service: • Provide excellent customer service to visitors, staff, and clients, ensuring their needs are addressed promptly and professionally. • Handle customer complaints or direct them to the appropriate person for resolution. • Assist with inquiries regarding company policies, procedures, and services. 6. Communication: • Communicate effectively with other departments to ensure the smooth flow of information within the company. • Distribute internal memos and communications to employees.