Customer Service Officer - Eng & Mandarin in PJ (Up to RM4500) (M)

Work Location: PJ (near Glenmarie LRT station )
- must work in office
Work Hour: 24/7 Rotational Shift, 5 working days (Mon - Sun)

Responsibilities:

• Response to customer inquiries via telecommunication channels (calls, emails, chats, web tickets).
• Clarifying the customer's complaint and escalate priority issues and reporting to the high-level management to resolve user issues.
• Following up complicated customer calls where required.
• Completing call notes and call reports as necessary and updating them in the CRM.
• Participate in additional training courses as and when required.

Requirements:

• Candidates must possess SPM and above
• Candidates must have a good command of written & spoken English & Bahasa Malayu & MANDARIN
• Able to work on rotational shift basis.
• 2 weeks training is not allowed to take leave.

Interview Process: Online Registration + Online Test > HR Phone Interview > HM FTF Interview

Remuneration Package:

• Basic is up to RM4,500 + RM300 Fixed Language Allowance
• RM300 Fixed Language Allowance
• Insurance Coverage: Hospitalization, Term Life & Personal Accident Insurance
• 10 days annual leave (Prorated)
• Sick leave
• Hospitalization leave
• Maternity and paternity leave
• Medical coverage
• Probation and resignation
• OT (approved by supervisors)
• Dental or Optical benefits – max RM 100 per year

Job Type: Full-time

Pay: RM3,500.00 - RM4,500.00 per month

Benefits:

• Health insurance
• Professional development

Application Question(s):

• What is your current salary?
• What is your expected salary?
• Are you willing to accept Shift Work in Petaling Jaya?

Education:

• STM/STPM (Required)

Language:

• and type Mandarin (Required)