Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
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Jobs or company...

Customer Service Executive (IT Helpdesk) - Mandarin Speaker (Ref:002)

RM 4,000 - RM 4,000 / Per Mon

Apply on

Indeed MY

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.

Original
Simplified

Job Title: Customer Service Executive

Working Hours: 11am – 8pm

Working Day: rotation of 5 working days per week (including weekends)

Working Location: Bangsar South

Company Background: Newly built customer service center in Malaysia

Salary: Basic RM4000++ (Allowance + Bonus)

Job Responsibilities:

  • Provide good customer service promptly.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Responsible to handle all customers inquiries and feedbacks in a quality manner.
  • Manage and ensure timely meeting the customer requirements.
  • Ensure maintaining accurate system data and records.
  • Assist in interface testing, system setting testing, problem collection, consolidation and troubleshooting.
  • Provide product-related information and assist in the process of bidding materials.
  • Identifying opportunities for process improvements to enhance the overall customer experience.
  • Troubleshooting IT issues and resolving customer complaints.
  • To adhere and deliver the service KPIs as per the monthly scorecard performance management and strict compliance of SOPs, company and regulatory guidelines/ policies & standard requirements.
  • Back up other team members when there is shortage of manpower within customer service department.

Qualifications:

  • At least Diploma or Degree in any field.
  • Proven experience in a customer service or technical support role, preferably in the IT industry.
  • Strong data analytical and tabulation, communication skills and excellent presentation skills.
  • Candidates who are fluent in both Mandarin & English are preferred. Candidates fluent in Mandarin preferred as role requires candidate to deal with Mandarin speaking clients.
  • Fresh graduates are encouraged to apply.

Benefit:

- 13th month salary

- 12 days annual leave

- season parking pass

Job Type: Full-time

Pay: From RM4,000.00 per month

Benefits:

  • Health insurance
  • Parental leave

Schedule:

  • Rotational shift
  • Weekend jobs

Supplemental Pay:

  • 13th month salary

Application Question(s):

  • What is your expected salary?

Education:

  • STM/STPM (Required)

Experience:

  • Customer service: 1 year (Preferred)
  • LiveChat: 1 year (Preferred)

Language:

  • Mandarin (Required)

Willingness to travel:

  • 100% (Preferred)
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