Epicareer Might not Working Properly
Learn More
Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
logo
Jobs or company...

Customer Experience Manager

Salary undisclosed

Apply on

Linkedn
Original
Simplified

Reporting to: Head of Base Management

Overview:

You will be responsible for leading our efforts in creating consistently exceptional customer journeys across all touchpoints with the customer. This role will be instrumental In enhancing customer satisfaction, loyalty and overall customer experience by implementing best practices and acting as the custodian for our Customer Experience strategy moving forward.

Responsibilities:

  • Design and implement comprehensive customer experience strategies that align with our goals of creating more consistent customer journeys and Improving customer satisfaction across all our touchpoints.
  • Analyse and map the customer journey to identify pain points and opportunities for improvement at each touchpoint.
  • Identify and implement best practices and innovative solutions to enhance customer experience and engagement.
  • Act as the voice of the customer within the organisation, advocating for their needs and ensuring they are prioritised in business decisions.
  • Establish KPIs to measure the effectiveness and impact of customer experience, and develop and managed feedback mechanisms to continuously gather insights to inform decision-making.
  • Work closely with sales, product development, operations and customer service teams to ensure a cohesive and consistent customer experience.

All You Need:

  • Proven track record of developing and implementing successful customer experience strategies.
  • A creative thinker, with a passion for driving excellent customer experience and delightful customer journeys.
  • A customer-centric mindset, with a strong focus on understanding and meeting customer needs and advocating for their interests within the organisation.
  • Keen problem-solving skills, with the proficiency to identify issues and pain-points, and develop creative solutions to enhance customer experience.
  • Strong analytical skills, able to analyse customer feedback, data, and trends to identify areas for improvement and measure the success of initiatives.
  • Experience in data analysis and customer feedback tools, with some proficiency In CRM systems and customer experience software.
  • Excellent communication and interpersonal skills, with the ability to work collaboratively across teams.
  • Previous experience CX operations management is a bonus.

  • In our commitment to fostering an inclusive workplace with diversity, we encourage individuals of all abilities, including those with physical disabilities, to apply for our job opportunities.

    *Only shortlisted candidates will be notified

    Similar Jobs