E-Commerce Intern

Join Our Team as an E-commerce Intern!

Are you eager to dive into the fast-paced world of e-commerce and develop hands-on experience in operations, marketplace management, and customer support? We are looking for a dynamic and motivated E-commerce Operation & Marketplace Intern to support our growing online business!

This internship offers you the opportunity to learn the inner workings of e-commerce platforms and marketplaces, optimize logistics processes, and provide exceptional customer service. You will work closely with our operations and warehouse teams, gaining valuable insights into how an e-commerce business functions from the ground up.

Key Responsibilities
Order Management

• Assist in processing and fulfilling customer orders from the company’s e-commerce platform.
• Ensure accurate and timely order packing, labeling, and dispatching.
• Communicate with customers regarding order status, including delays or issues, and ensure high levels of customer satisfaction

Logistics Coordination

• Assist with coordinating with shipping partners to ensure timely and efficient delivery of products.
• Help troubleshoot any delivery issues, including lost, delayed, or damaged shipments, and work to resolve them quickly.

Marketplace Management

• Assist with uploading new product listings, managing stock level and updating product information.
• Manage promotions, discounts, and other marketing efforts to drive sales on our e-commerce platforms.
• Track marketplace performance, analyze sales trends, and provide insights to improve listings and overall sales strategy.

Customer Service & Support

• Provide exceptional customer service by addressing inquiries related to products, orders, and returns via email, phone, and the e-commerce platform.
• Handle customer complaints and resolve issues efficiently, escalating them to the appropriate department if needed. Strive to provide solutions that enhance customer satisfaction.
• Assist in managing customer feedback and working with the team to improve overall customer satisfaction.

Warehouse Operation

• Learn and apply warehouse management software and technologies, contributing to the digital transformation of warehouse operations.
• Support the warehouse team in maintaining a clean and organized workspace, with products stored properly in designated locations.
• Assist in setting up or improving organizational systems to enhance the efficiency of product storage and retrieval.

Stock Receiving and Inspection

• Assist with receiving incoming products, checking for damage, and ensuring that the correct quantities are delivered.
• Help with inspecting goods to ensure quality standards are met before they are added to inventory.

Packing and Shipping Assistance

• Assist in packing orders according to company standards, ensuring that all items are correctly picked and packed to minimize errors or damage during shipping.
• Work with the warehouse team to ensure that all shipping procedures are followed, and orders are sent out on time.

Inventory Management

• Assist in monitoring stock levels and updating inventory in the system to ensure accurate inventory counts.
• Help with the restocking of products and maintaining an organized warehouse environment.
• Assist in conducting regular stock checks and reconciling any discrepancies between physical inventory and system data.

What You’ll Gain:

• E-commerce Expertise: Learn how to manage operations on multiple e-commerce platforms, including product listings, stock monitoring, and sales performance tracking.
• Logistics & Inventory Skills: Develop a strong understanding of logistics coordination, order fulfillment, and inventory management.
• Customer Service Mastery: Gain experience in delivering exceptional customer service by resolving inquiries, complaints, and returns efficiently and professionally.
• Team Collaboration: Work alongside operations, logistics, and customer service teams to optimize workflows and improve business processes.
• Problem-Solving Skills: Learn how to handle challenges such as shipping delays, inventory discrepancies, and customer complaints, finding solutions quickly and effectively.

Qualifications

• A passion for e-commerce, warehouse & logistics, and customer service.
• Education: Currently pursuing a degree in Business, E-Commerce, Supply Chain Management, or a related field.
• Technical Skills:
• A keen interest in e-commerce, technology, and logistics.
• Basic knowledge of e-commerce platforms and order management system is a plus.
• Proficiency in Microsoft Office (Word, Excel).
• Familiarity with inventory management software or ERP systems is a plus.
• Soft Skills:
• Strong attention to detail and organizational skills.
• Excellent communication skills, both written and verbal.
• Problem-solving mindset with the ability to troubleshoot issues and provide effective solutions.
• Ability to work in a fast-paced environment, multitask, and prioritize tasks.
• Team Player: Ability to collaborate with different teams (e.g., operations, customer service, warehouse) and work independently when needed.
• Customer-Oriented: Commitment to providing high levels of customer service and ensuring customer satisfactio

Benefits:

• Gain valuable hands-on experience in a professional office environment
• Work alongside experienced professionals and learn from their expertise
• Opportunity for growth and development within the company.

Working Hours: Monday to Friday, 9am - 6pm.

Public Transport : Within 5 - 10 mins travelling distance from MRT TTDI station