Junior Executive/Executive (HomeCare Service Team)

We are seeking two dedicated professionals to join our team: Junior Executive/Executive as below:

Position 1: Junior Executive/Executive

To lead, monitor and support in handling activation and new product or service development

Responsibilities:

1. New Service Planning & Development

• Pre-plan new services: Prepare and organize ideas for launching new services, considering what will work best for the company.
• Develop new service SOP (Standard Operating Procedures) and MOT (Moments of Truth): Create guidelines and important service interaction points to ensure smooth and consistent service delivery.
• Coordinate with other departments: Work with teams across the company to make sure everything is in place for the new service.
• Track development progress: Keep an eye on the progress of the new service to ensure everything is ready by the launch date.

2. Service & Quality Enhancement

• Review and preview services: Regularly check how current services are doing and look for ways to improve them.
• Update or improve SOPs and MOTs: Adjust existing procedures and key service moments to enhance the customer experience.
• Deliver the best service experience: Ensure that customers receive excellent service and that their needs are met consistently.

3. Monthly Operations – Service Report

• Compile and review service reports: Collect data and prepare a report each month to track how well the services are performing. Use this report to identify any areas that need improvement.

Position 2: Junior Executive/Executive

To lead, monitor and support in handling service planning operation, report and analysis.

1. Daily Operation Report

• Sales Report: Prepare and review the daily sales report to track sales figures and performance.

2. Sales Analysis

• Sales performance analysis: Analyze how well sales are doing and identify areas for improvement.
• Sales trend: Track sales trends to understand patterns and make informed decisions.

3. SQC (Service Quality Control) Analysis

• Service Quality performance and analysis: Evaluate the quality of service provided and identify areas for improvement to ensure high standards.

4. Service Forecast

• Regional and state service job forecast and analysis: Predict and analyze future service needs in different regions and states to plan ahead.

5. Expansion & Recruitment

• Recruitment and expansion analysis and planning: Analyze and plan for hiring new staff and expanding the team or business.

6. Tools & Service Ordering

• Monthly tools ordering: Order tools and equipment needed for the month to support operations.

7. Oracle

• Purchasing of first batch tools and Non-Inventory items: Use the Oracle system to purchase essential tools and other items not kept in regular inventory.

8. Car Subsidy

• Review car subsidy request and prepare monthly subsidy report: Check car subsidy requests and prepare a report on monthly subsidy payments.

Job Requirements (For Both Positions):

• Candidate with minimum SPM/Diploma/Degree level qualification.
• Required language(s): English or Bahasa Malaysia and or Mandarin would be an added advantage
• Proficient in Microsoft Office (Microsoft Excel, Microsoft Words)
• Analytical Skills, Attention to Detail, Strong Communication Skills.
• Able to work independently with a positive character and willing to take up new challenge.

Job Type: Full-time

Pay: RM2,300.00 - RM3,000.00 per month

Benefits:

• Dental insurance
• Health insurance
• Professional development
• Vision insurance

Schedule:

• Monday to Friday

Supplemental Pay:

• Overtime pay

Ability to commute/relocate:

• Shah Alam: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your expected salary?

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Service Operation: 1 year (Required)
• Sales: 1 year (Required)