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Concierge Supervisor

RM 2,200 - RM 2,800 / Per Mon

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  • To assist the Chief Concierge or Assistant Chief Concierge to train, coach, lead and motivate the Concierge Team towards excellent customer service to guests and staff alike.
  • To assist Superior with the arrangement of the daily Concierge Team schedule and task and be involved with the daily Concierge activities.
  • To collect feedback and response from guests and to update Superior of the information and to plan on improvement or upkeep the service.
  • To ensure all documents, billings and reports are filed accordingly.
  • To ensures everyone in the Concierge Team is knowledgeable about hotel facilities, updated on latest activities, promotions and happenings in the hotel/city and be able to provide accurate information to guests.
  • To ensure constant sufficient supply and availability of printed materials such as brochures, stationary and all operating equipment are in good order to run the day to day operations.
  • To ensure all services involving luggage, messages, parcels, etc. are handled, delivered, retrieved or stored efficiently by the Concierge Team.

Job Type: Full-time

Pay: RM2,200.00 - RM2,800.00 per month

Benefits:

  • Maternity leave
  • Meal provided
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Rotational shift

Supplemental Pay:

  • Overtime pay
  • Yearly bonus

Experience:

  • concierge: 2 years (Preferred)
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