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Helpdesk Consultant

Salary undisclosed

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Your Roles .

  • Provide first level contact and resolve customer issues
  • Diagnose and resolve software issues
  • Escalate unresolved queries to the next level of support
  • Walk customers through problem solving process
  • Ensure customer enquiries are followed up promptly
  • Ensure proper recording, documentation and closure


All you need to know .

  • Attractive remuneration package up to RM 4k
  • Comprehensive benefits (Allowance + Bonus)
  • Structured career progression
  • International exposure
  • Training provided
  • Enjoy work life balance with 5 working days
  • Willing to work in Setia Indah area


Ideal Candidates .

  • This position is ideal for candidates with experience in customer or helpdesk support, as well as a willingness to engage with customers, and fresh graduates are also welcome to apply.
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