IT Support Engineer (Coastal) - (WL-FRW241011 029/01)
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Are you ready to make a meaningful impact by ensuring the seamless operation of high-tech systems that support national infrastructure? Join our elite IT infrastructure support team as an IT Support Engineer and help maintain the operational uptime of mission-critical biometric devices at key locations. You'll be part of a dynamic team dedicated to keeping vital systems running smoothly, 24/7.
Roles & Responsibilities:
Requirements
In the course of your tenure as IT Support Engineer, you will learn and acquire the following:
Roles & Responsibilities:
- System Implementation & Configuration: Assist in the installation and configuration of PCs, workstations, operating systems, applications, and related peripheral devices to support project teams
- Critical On-Site IT Support: Provide first-level on-site IT support on a rotational shift, including public holidays (7 am to 3 pm / 3 pm to 11 pm), ensuring operational uptime of essential systems
- Troubleshooting & Escalation: Investigate and resolve issues, providing timely updates to the Project Manager on major escalations
- Proactive System Monitoring: Perform daily health checks and inventory assessments to prevent downtime and ensure all systems and devices are fully operational
- Technical Support Expertise: Utilize your hands-on experience in troubleshooting and maintaining PCs, peripherals, and applications in a Windows environment
- Gain hands-on experience managing and maintaining advanced biometric devices crucial to national security
- Sharpen your troubleshooting skills while ensuring uptime in time-sensitive, mission-critical environments
- Learn to navigate SLAs and KPIs, vital for ensuring top-tier service delivery
- Grow into a leadership role, overseeing a team responsible for providing IT support services in critical environments
- Shift Allowance: Be rewarded with shift allowances for working on a rotating schedule
- Transport Allowance: Receive a transport allowance to cover your commuting needs
- Standby Allowance: Standby duties are compensated with a standby allowance
- Public Holiday Pay: Earn additional pay for public holidays
Requirements
- Operational Experience: Prior exposure to IT operational environments is advantageous
- Team-Oriented: Strong collaboration skills and the ability to support your colleagues in a fast-paced environment
- Self-Starter: Ability to work independently and take ownership of your tasks
- Qualifications: Certification in Nitec, Higher Nitec, or a Diploma, ideally with an IT focus
- IT Enthusiast: A passion for IT Service Management and a willingness to work rotational shifts
In the course of your tenure as IT Support Engineer, you will learn and acquire the following:
- Experience in installation, configuration, and troubleshooting of biometrics devices as well as the maintenance of related software applications
- Hands-on experience in supporting high-tech devices in Windows (Windows clients) environment/platform
- Understanding of IT Service Management where SLAs (service-level agreements), and KPIs (key performance indicators) need to be managed and adhered to
- Familiarity with the fundamental scope of work typically delivered in IT Support Services
- Ability to work under time-sensitive situations
- Career progression to Lead a team in providing IT Support Services
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