Front Office (Personal Associate)

BASIC FUNCTIONS:

Responsible for the welcoming and departing of hotel guest in a courteous and efficient manner. Process all payments according to establish hotel procedures. Provide information to any guest or visitor inquiry. Personal Associates is also to be on rotation being a concierge. Overall function, to provide a personalized service by eventually becoming a BUTLER.

ESSENTIAL FUNCTIONS:

· Ability to satisfactorily communicate in English and /or any foreign language with guests, visitors, management and co-workers to their fullest understanding, both in person and on the telephone.

· Ability to provide legible communication and directions.

· Ability to input and access data in the computer.

· Ability to understand guest inquires and provide responses.

· Ability to promote positive relations with all individuals who approach the Front Desk and by telephone.

· Ability to remain professional and courteous with demanding or difficult guests or situations, in order, to turn them to the positive.

· Ability to focus on the guest needs remaining calm and courteous.

· Ability to think clearly, quickly and make concise decisions.

· Ability to prioritize, organize and follow up.

· Ability to work well under pressure on any arrivals and/or departures within any given period of time.

· Ability to focus attention on details.

· Ability to ensure security and confidentiality of guest and hotel information.

· Ability to ensure security of guest room access.

· Ability to remain stationary at assigned post for extended periods of time.

· Ability to work cohesively with other departments and co-workers as part of a team.

· Ability to practice aggressive hospitality.

· Ability to create and maintain a positive work environment to ensure an excellent work relationship with other departments and to ensure the guest expectations.

· Ability to work without direct supervision

· Ability to maintain excellent guest relations.

· Ability to ensure that all special guest needs and expectations are met and exceeded in concert with the Team Leader and Duty Manager

· Ability to follow posted scheduled.

· Ability to maintain excellent grooming and dress codes.

· Receive, store and deliver luggage and mail for guest.

· Ability to go beyond the miles and wow guest by being able to carry unusual requests such as searching for hard-to-find items.

Job Type: Full-time

Pay: From RM1,500.00 per month

Benefits:

• Meal provided
• Opportunities for promotion
• Professional development

Schedule:

• Afternoon shift
• Day shift

Ability to commute/relocate:

• Kota Kinabalu: Reliably commute or planning to relocate before starting work (Required)

Education:

• STM/STPM (Preferred)

Experience:

• Front Office: 1 year (Preferred)