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Customer Service Representative

Salary undisclosed

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MOKAY Malaysia is a leading expert in delivering comprehensive solutions for architectural coatings, decorative wall finishes, artistic coatings, and advanced waterproofing systems. We specialize in transforming both interior and exterior spaces with our wide range of premium products, ensuring high-performance results that meet the highest standards of design and functionality.

From innovative textured finishes that elevate the aesthetic appeal of your walls to durable waterproofing solutions that protect your spaces, MOKAY Malaysia offers a seamless, one-stop service tailored to suit your specific project requirements. Whether you're looking to enhance the beauty of residential spaces or safeguard commercial buildings, we provide a full suite of solutions designed to meet your needs with elegance, efficiency, and lasting quality.

Let us bring your vision to life with our extensive experience, top-tier materials, and commitment to delivering outstanding results.

Role Description

This is a full-time on-site role for a Customer Service Representative at MOKAY Malaysia in Penang. The Customer Service Representative will be responsible for handling customer inquiries, resolving customer issues, and ensuring customer satisfaction through effective communication and problem-solving.

Qualifications

  • Excellent communication skills, both verbal and written
  • Strong problem-solving abilities and customer-centric approach
  • Ability to multitask and work well under pressure
  • Proficiency in using CRM software and other customer service tools
  • Previous experience in customer service or a related field is a plus
  • High school diploma or equivalent

MOKAY® Malaysia is a leading expert in delivering comprehensive solutions for architectural coatings, decorative wall finishes, artistic coatings, and advanced waterproofing systems. We specialize in transforming both interior and exterior spaces with our wide range of premium products, ensuring high-performance results that meet the highest standards of design and functionality.

From innovative textured finishes that elevate the aesthetic appeal of your walls to durable waterproofing solutions that protect your spaces, MOKAY® Malaysia offers a seamless, one-stop service tailored to suit your specific project requirements. Whether you're looking to enhance the beauty of residential spaces or safeguard commercial buildings, we provide a full suite of solutions designed to meet your needs with elegance, efficiency, and lasting quality.

Let us bring your vision to life with our extensive experience, top-tier materials, and commitment to delivering outstanding results.

Role Description

This is a full-time on-site role for a Customer Service Representative at MOKAY Malaysia in Penang. The Customer Service Representative will be responsible for handling customer inquiries, resolving customer issues, and ensuring customer satisfaction through effective communication and problem-solving.

Qualifications

  • Excellent communication skills, both verbal and written
  • Strong problem-solving abilities and customer-centric approach
  • Ability to multitask and work well under pressure
  • Proficiency in using CRM software and other customer service tools
  • Previous experience in customer service or a related field is a plus
  • High school diploma or equivalent