Resort Receptionist - Lilla Hilltop Retreat

Job description

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates, and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Requirements and skills

• Work experience as a Hotel Front Desk (Mobile) , Receptionist, or similar role
• Understanding of how travel planning websites operate, like Booking, Agoda and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills
• PREFERABLY MALAYSIAN
• PREFERABLY 20-35 years old
• Have OWN TRANSPORT & VALID DRIVING LICENSE

Job Types: Full-time, Permanent

Salary: RM1,800.00 - RM2,000.00 per month

Benefits:

• Opportunities for promotion

Supplemental pay types:

• Overtime pay
• Yearly bonus

Ability to commute/relocate:

• Reliably commute or planning to relocate before starting work (Required)

Schedule:

• Rotational shift

Job Types: Full-time, Permanent

Pay: RM1,800.00 - RM2,000.00 per month

Benefits:

• Opportunities for promotion

Schedule:

• Rotational shift

Supplemental Pay:

• Overtime pay