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1. Sales & Marketing:
Develop Competitive Pitching Proposals:
- Create compelling and competitive proposals tailored to client needs, showcasing the unique value of our services.
- Conduct market research and competitor analysis to inform proposal strategies and ensure they stand out.
Proactively Propose New Ideas:
- Stay informed about industry trends and client business goals to proactively suggest innovative ideas and strategies.
- Present new digital solutions and marketing strategies to clients that align with their objectives and drive business growth.
- Collaborate with the creative and technical teams to develop concepts that resonate with the target audience.
2. Client Satisfaction:
Client Servicing and Communication:
- Serve as the primary point of contact for clients, ensuring clear, consistent, and professional communication.
- Understand client needs and expectations, and translate them into actionable tasks for the internal team.
- Provide regular updates to clients on project status, addressing any concerns or questions promptly.
Managing and Coordination:
- Coordinate between clients and internal teams to ensure seamless project execution, meeting all deadlines and deliverables.
- Manage client feedback effectively, ensuring it is communicated and integrated into ongoing projects.
- Organise and lead client meetings, both in-person and virtual, to discuss project progress, results, and future strategies.
3. Project & Task Management:
Lead Website Project Development:
- Oversee the planning, execution, and delivery of website projects, ensuring they meet client specifications and deadlines.
- Work closely with the web development & maintenance team to ensure all technical aspects are managed efficiently.
- Conduct quality assurance checks on website projects to ensure they meet the highest standards before delivery.
Content Updates and Management:
- Manage and coordinate content updates for client websites, ensuring accuracy, timeliness, and relevance.
- Work with the content team to ensure all updates are aligned with the client’s brand voice and strategic goals.
- Monitor website performance and suggest improvements based on user experience and analytics data.
Task Coordination:
- Assign tasks to appropriate team members, monitor progress, and ensure timely completion.
- Use project management tools to track tasks, timelines, and deliverables, keeping all stakeholders informed.
- Identify and mitigate potential project risks, ensuring smooth and efficient project workflows.
JOB REQUIREMENTS:
1. Education and Experience:
- Bachelor's Degree: In Marketing, Business, Communications, Digital Media, or a relat ed field.Exper
- ience: Minimum 2 years of experience in website project management and client handling, preferably within a web or digital agency or a fast-paced environment.
- Strong understanding of digital marketing strategies, tools, and trends.
- Proven ability to create persuasive proposals and pitch them effectively to clients.
- Experience in market research and competitor analysis to inform sales strategies.
- Excellent communication and interpersonal skills, with the ability to build and maintain strong client relationships.
- Experience in managing client expectations, addressing concerns, and providing regular updates.
- Ability to anticipate client needs and proactively offer solutions.
- Strong organisational and time-management skills, with the ability to manage multiple projects simultaneously.
- Experience in leading website development projects, coordinating with technical teams, and ensuring timely delivery.
- Proficiency in project management tools to track tasks, timelines, and deliverables.
- Familiarity with web development processes, including content management systems (CMS) such as WordPress.
- Basic understanding of SEO principles and web analytics tools like Google Analytics.
- Basic understanding of digital marketing tools and platforms (e.g., Google Ads, social media management tools).
- Ability to think creatively and propose innovative ideas that align with client goals.
- Strong problem-solving skills with a proactive approach to overcoming challenges.
- Attention to Detail: Meticulous in managing details, ensuring accuracy in all aspects of work.Adapt
- ability: Ability to thrive in a dynamic, fast-paced environment, and manage change effectively.Team
- Player: Collaborative attitude with the ability to work well with cross-functional teams.Self-
- Motivated: Proactive and driven to achieve results, with a strong sense of accountability.Custo
- mer-Centric Mindset: A commitment to delivering excellent service and exceeding client expectations.
- What's your expected monthly basic salary?
- Which of the following content management systems (CMS) do you have experience with?
- Do you have customer service experience?
- Which of the following languages are you fluent in?
- How would you rate your English language skills?
- How many years of web app development experience do you have?
2. Skills and Competencies:
Sales and Marketing Expertise:
Client Servicing Skills:
Project and Task Management:
Technical Proficiency:
Creativity and Innovation:
3. Personal Attributes:
WHY JOIN US?
Award-Winning Company: Join the first Malaysian team to win a Webby Award, recognised for excellence in digital creativity and innovation, setting industry benchmarks in quality an
d impact.Dynamic Team Culture: Be part of a vibrant, collaborative team where positivity, mutual support, and shared successes are celebrated, fostering a work environment that inspires and m
otivates.Career Growth Opportunities: Access continuous learning and advancement opportunities in a fast-paced, innovative env
ironment.Constructive Driven: Thrive in a workplace that values positive thinking and constructive action, empowering you to contribute meaningfully and make tangible progress in every
project.Reputable Clientele: Work with respected and well-known clients like PETRONAS, Columbia Asia, and more, gaining exposure to high-profile projects that enhance your experience and professional credibility within the
industry.Employer questions
Your application will include the following questions:
