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E-Commerce Customer Services - Semenyih

RM 2,000 - RM 2,500 / Per Mon

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Job Description:

1. Order Processing: Processing and fulfilling online orders accurately and efficiently. This involves picking, packing, and shipping products to customers in a timely manner.

2. After Sales: Handling of complaints and warranty cases, the provision of advice on any arising questions and the recommendation of upselling services.

3. Customer Service: Providing excellent customer service by promptly responding to customer inquiries, resolving issues, and addressing any concerns via email, chat, or phone.

4. Data Entry: Accurately entering data into the e-commerce system, including product details, pricing, and customer information.

5. Order Tracking and Reporting: Tracking the status of orders, monitoring shipments, and providing regular updates to customers.

6. Any other ad-hoc duties as and when assigned

Requirements:

* Fluent in English.

* Previous experience in e-commerce, retail, or customer service roles preferred.

* Punctuality and attendance are important

* Excellent communication and interpersonal skills.

* Proficiency in computer skills, including experience with e-commerce platforms and Microsoft Office applications.

* Ability to multitask and work efficiently in a fast-paced environment.

* Strong problem-solving skills and ability to adapt to changing priorities.

Job Types: Full-time, Permanent

Pay: RM2,000.00 - RM2,500.00 per month

Benefits:

  • Dental insurance
  • Free parking
  • Maternity leave

Schedule:

  • Fixed shift
  • Holidays
  • Monday to Friday

Supplemental Pay:

  • Performance bonus
  • Yearly bonus

Experience:

  • Customer service: 1 year (Preferred)

Language:

  • English (Preferred)

Location:

  • Semenyih (Preferred)