E-Commerce Customer Services - Semenyih
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Job Description:
1. Order Processing: Processing and fulfilling online orders accurately and efficiently. This involves picking, packing, and shipping products to customers in a timely manner.
2. After Sales: Handling of complaints and warranty cases, the provision of advice on any arising questions and the recommendation of upselling services.
3. Customer Service: Providing excellent customer service by promptly responding to customer inquiries, resolving issues, and addressing any concerns via email, chat, or phone.
4. Data Entry: Accurately entering data into the e-commerce system, including product details, pricing, and customer information.
5. Order Tracking and Reporting: Tracking the status of orders, monitoring shipments, and providing regular updates to customers.
6. Any other ad-hoc duties as and when assigned
Requirements:
* Fluent in English.
* Previous experience in e-commerce, retail, or customer service roles preferred.
* Punctuality and attendance are important
* Excellent communication and interpersonal skills.
* Proficiency in computer skills, including experience with e-commerce platforms and Microsoft Office applications.
* Ability to multitask and work efficiently in a fast-paced environment.
* Strong problem-solving skills and ability to adapt to changing priorities.
Job Types: Full-time, Permanent
Pay: RM2,000.00 - RM2,500.00 per month
Benefits:
- Dental insurance
- Free parking
- Maternity leave
Schedule:
- Fixed shift
- Holidays
- Monday to Friday
Supplemental Pay:
- Performance bonus
- Yearly bonus
Experience:
- Customer service: 1 year (Preferred)
Language:
- English (Preferred)
Location:
- Semenyih (Preferred)