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IT Service Desk Executive - Tamil Speaking(Contractual) - Malaysian Citizen
RM 3,000 - RM 3,400 / month
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Job Summary
- Responsible to execute, monitor and ensure all users’ tickets are received, recorded, 1st level troubleshooting and or channel to respective support group in providing required IT support and services.
- Responsible to maintain, support and ensure the availability and response time performance of the IT Service Desk within acceptable level.
- Respond to requests for technical assistance in person via phone, electronically
- Research questions using available information resources
- Follow standard Helpdesk procedures
- Advise user on appropriate action
- Log all helpdesk interactions
- Prepare activity reports
Requirements
- At least 1 year experience in Helpdesk or IT support role
- Must be able to work on Shift
- Fluent in English
- Must have Degree preferably in IT field
Job Type: Contract
Contract length: 12 months
Pay: RM3,000.00 - RM3,400.00 per month
Schedule:
- Monday to Friday
Application Question(s):
- Able to work on Shift?
- Notice Period
Education:
- Bachelor's (Required)
Experience:
- IT Service Desk: 1 year (Preferred)
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