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IT Service Desk Executive - Tamil Speaking(Contractual) - Malaysian Citizen

RM 3,000 - RM 3,400 / month

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Job Summary

  • Responsible to execute, monitor and ensure all users’ tickets are received, recorded, 1st level troubleshooting and or channel to respective support group in providing required IT support and services.
  • Responsible to maintain, support and ensure the availability and response time performance of the IT Service Desk within acceptable level.
  • Respond to requests for technical assistance in person via phone, electronically
  • Research questions using available information resources
  • Follow standard Helpdesk procedures
  • Advise user on appropriate action
  • Log all helpdesk interactions
  • Prepare activity reports

Requirements

  • At least 1 year experience in Helpdesk or IT support role
  • Must be able to work on Shift
  • Fluent in English
  • Must have Degree preferably in IT field

Job Type: Contract
Contract length: 12 months

Pay: RM3,000.00 - RM3,400.00 per month

Schedule:

  • Monday to Friday

Application Question(s):

  • Able to work on Shift?
  • Notice Period

Education:

  • Bachelor's (Required)

Experience:

  • IT Service Desk: 1 year (Preferred)