IT Technical Support Executive (Petaling Jaya)

RM 2,600 - RM 3,500 / Per Mon

Apply on

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.

Original

Simplified

Job Responsibilities

To provide technical support for computer hardware & software in the organization while demonstrating exceptional customer service skills
To interact with users over the phone, email, or on-site to diagnose, troubleshoot, and rectify reported issues related to computer hardware, software, network, and communication systems
To escalate unresolved issues/requests clearly to next-level support team or external service providers and vendors
To perform user account administration functions (user provisioning, de-provisioning)
To update IT operations/technical/user documentation for the organization as and when needed
To ensure all computer hardware & software comply with the organization’s IT Security Standard
To assists in network and infrastructure setup and support
To assist in other IT related projects & ad-hoc activities when needed

Job Requirements

Possess at least Diploma or Bachelor’s degree in Computer Science/Information Technology
Knowledge of Office 365 / Microsoft Windows and experience in Microsoft Windows Server Operation Systems
Self-motivated, independent, and positive working attitude.
Willingness to work under pressure with minimal supervision with good time-management skills to meet tight deadlines
Team-oriented attitude to help other colleagues and departments with technical problems
Strong interpersonal communication and relationship-building skills
Minimum of 2 years experiences are required for the position

Our Benefits: