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Customer Success Specialist (E-Commerce ) - Mandarin Speaker

  • Full Time, onsite
  • Agensi Pekerjaan JobScoper Sdn. Bhd.
  • Mukim 10 (Bukit Relau), Malaysia
Salary undisclosed

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Job Responsibility

  • Support customers to place online orders with the client.
  • Provide timely support to customers through available communication channels (inbound phone calls and email).
  • Processing payments and confidential client information in a manner that is precise and safeguards the customerâs personal and financial payment data at all times.
  • Pro-actively support customers to mitigate the risk of damage to the clientâs brand and customer loyalty.
  • Identify and escalate priority issues through appropriate channels as and when necessary.
  • Works harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience.
  • Maintains and improves quality of service by sharing suggestions and recommendations.
  • Keeps job knowledge and skills up to date by attending training and continuously learning.
  • Meets all key performance indicators set by the company and client.
  • Adheres to the policies and procedures set by the company and client

Job Requirements

  • Fresh graduates are welcomed Â
  • Call centre experience is not a âmustâ but would be a distinct advantage.
  • Ability to handle queries and objections in a professional manner
  • Positive attitude and willingness to learn and go the âextra mileâ for self-improvement
  • 24/7 Rotation Shift

Job Benefits

  • Medical and Insurance Coverage
  • EPF, Socso, EIS and etc.
  • Annual Leave
  • Medical Leave
  • Career Progression
  • World Class Training provided (Soft skill, system, SOP and product knowledge)