Customer Success Specialist (E-Commerce ) - Mandarin Speaker
Salary undisclosed
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Job Responsibility
- Support customers to place online orders with the client.
- Provide timely support to customers through available communication channels (inbound phone calls and email).
- Processing payments and confidential client information in a manner that is precise and safeguards the customerâs personal and financial payment data at all times.
- Pro-actively support customers to mitigate the risk of damage to the clientâs brand and customer loyalty.
- Identify and escalate priority issues through appropriate channels as and when necessary.
- Works harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience.
- Maintains and improves quality of service by sharing suggestions and recommendations.
- Keeps job knowledge and skills up to date by attending training and continuously learning.
- Meets all key performance indicators set by the company and client.
- Adheres to the policies and procedures set by the company and client
- Fresh graduates are welcomed Â
- Call centre experience is not a âmustâ but would be a distinct advantage.
- Ability to handle queries and objections in a professional manner
- Positive attitude and willingness to learn and go the âextra mileâ for self-improvement
- 24/7 Rotation Shift
- Medical and Insurance Coverage
- EPF, Socso, EIS and etc.
- Annual Leave
- Medical Leave
- Career Progression
- World Class Training provided (Soft skill, system, SOP and product knowledge)
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