Customer Service-Korean Language

Job Title: Customer Service Representative

Location: On-site, KL Concentrix Office, Malaysia

Joining Date: 4th November

Employment Type: Full-time, Permanent

Responsibilities:

• Respond to customer enquiries via email and other applicable channels promptly.
• Understand and route customer queries to the appropriate support channels, ensuring issues are resolved effectively.
• Handle customer escalations by tracking and escalating them as necessary, ensuring timely resolution.
• Accurately perform all procedures, including client-documented call flows, work processes, data entry, and complaint management processes.
• Ensure service level agreements (SLAs) are consistently met.
• Provide a high level of professionalism and competent customer service, ensuring customer satisfaction.
• Communicate effectively with customers in a friendly and polite manner, adhering to the client’s processes.
• Demonstrate fluency in English and, for native speakers, communicate seamlessly in their native language.
• Stay up-to-date on social media trends and best practices to better address customer needs.
• Collaborate with team members to deliver exceptional customer service.
• Adapt to a fast-paced work environment with flexibility in managing tasks.

Qualifications:

• Bachelor’s degree required (open to fresh graduates) or diploma with at least 1 year of customer service experience.
• Strong understanding of social media trends.
• Excellent communication and interpersonal skills.
• Ability to work both independently and collaboratively within a team.
• Willingness to work on rotational shifts, including weekends.
• Open to working 24/7, though the standard hours for the Korean market are from 9 AM to 6 PM (Monday - Sunday).

Benefits:

• Competitive salary of 9200 RM.
• Opportunity to work with a talented, diverse team in a fast-growing project.
• Exposure to a dynamic and culturally diverse work environment.

Additional Information:

• This role is focused on customer service and not content moderation.
• The project is with Byte Dance, and the office is located in Kuala Lumpur (KL), Malaysia.
• Candidates will undergo an interview and an assessment (WriteX B1).