SERVICE CAPTAIN

DUTIES & RESPONSIBILITIES (POSITION CAPTAIN):

• Team Management:
• Leadership and Supervision
• Supervise, train, and support service crew members.
• Assign tasks and shifts, ensuring optimal staffing levels.
• Conduct briefings to communicate important updates, promotions, and daily goals.
• Quality Control:
• Ensure that all service crew members follow company policies and procedures.
• Monitor the quality of service to ensure customer satisfaction.
• Address and resolve customer complaints and feedback efficiently.

OPERATIONS MANAGEMENT

• Daily Operations:
• Oversee the setup and closing procedures of the service area.
• Ensure cleanliness and organization of the service area.
• Coordinate with the kitchen and other departments to ensure smooth operations.
• Inventory and Supplies:
• Monitor and manage inventory levels of supplies and products.
• Place orders for new supplies as needed and ensure timely delivery.
• Conduct regular stock checks and maintain inventory records.

CUSTOMER SERVICE

• Customer Interaction:
• Greet and interact with customers in a friendly and professional manner.
• Assist customers with their needs, providing information about the menu or services.
• Ensure a positive dining or service experience for all customers.

ADMINISTRATIVE DUTIES

• Record Keeping:
• Maintain records of sales, customer feedback, and operational issues.
• Prepare reports on daily operations, staff performance, and other relevant metrics.
• Compliance:
• Ensure compliance with health and safety regulations.
• Implement and uphold company policies and procedures.

TRAINING & DEVELOPMENT

• Staff Training:
• Conduct training sessions for new hires and ongoing training for existing staff.
• Develop and update training materials as needed.
• Mentor staff to improve performance and develop their skills.

PROBLEM SOLVING & DECISION MAKING

• Issue Resolution:
• Handle operational challenges, such as staffing shortages or equipment malfunctions.
• Make quick and effective decisions to resolve problems that arise during service hours.

REPORTING & COMMUNICATION

• Communication:
• Communicate effectively with upper management and other departments.
• Relay important information and updates to the service crew.

ADDITIONAL RESPONSIBILITIES

• Event Coordination:
• Assist in planning and coordinating events or promotions within the establishment.
• Ensure events run smoothly and guests have a positive experience.
• Marketing and Sales:
• Support marketing initiatives and promotions to boost sales.
• Engage with customers to encourage repeat business and loyalty.

Location: Johor/ KL / Selangor

Benefits:

• Uniform
• Duty meal , meal provided
• EPF
• SOCSO & EIS contribution
• Free parking, Maternity leave, Meal provided, Opportunities for promotion
• Attendance bonus, Overtime pay

Ability to commute/relocate: Johor Bahru/ KL/ Selangor/ Reliably commute or planning to relocate before starting work (Preferred).

Mandarin (Preferred) / Bahasa Malaysia (Preferred) / English (Preferred)

Job Types: Full-time, Part-time, Permanent, Internship

Pay: RM2,000.00 - RM3,000.00 per month

Benefits:

• Maternity leave
• Meal provided
• Opportunities for promotion
• Professional development

Schedule:

• Afternoon shift
• Day shift
• Early shift
• Rotational shift

Supplemental Pay:

• Attendance bonus