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About the Role:
Key Responsibilities:
- Implement networking technologies globally.
- Act as 3rd level support for global incident resolution in the event issues cannot be solved by the service desk or field services.
- On site networking support, including racking and cabling networking hardware.
- Responsible for network reporting and metrics to manage growth and performance.
- Work with APAC Business Relationship Manager to understand new business initiatives and address regional issues.
- Participate in an after-hours on call rotation to manage business impacting incidents outside of regular business hours.
Education Qualification:
- Bachelor’s degree in IT & Science or a closely related field (required)
Required Skills:
- Cisco routing and switching
- Cisco firewalls
- Infoblox DNS appliances
- F5 Load balancers
- Cisco Call Manager and associated call systems
- Understanding of routing protocols, such as BGP, EIGRP, OSPF
- Extensive knowledge of network protocols such as TCP/IP, DNS, and DHCP
Preferred Skills:
- Minimum of 3-5 years of experience
- Experience with QoS and an understanding of traffic prioritization best practices.
- Experienced with Cisco routing and switching, Cisco SDWAN, Cisco ISE and Cisco Firepower.
- Critical thinking skills and ability to troubleshoot network issues.
- Good documentation skills and ability to communicate with peers in IT and with the business.
- Strong communication and teamwork abilities.
Others (% of travel, language, etc.):
- Excellent verbal and written communication skills in English
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