TAC IP Engineer

Your Work Life:

• Level 3 support for TIME's IP/MPLS Network Infrastructure & Services.
• Provide effective solutions for incident and problem management to meet the Mean Time to Restore (MTTR).
• Collaborate with Principal's Technical Expertise such as, Cisco TAC, and Huawei TAC in performing troubleshooting.
• Setup and execute lab testing to replicate issue or problem that occurred in production network.
• Operate and Maintain various Service Provider (SP) IP equipment such as Edge/Core Routers, switches, and etc.
• Manage and evaluate global partner/vendor activity, report and performance.
• Diagnose root causes to network issues, participate an on-call rotation and be an escalation point for network incidents.
• Anticipate bottlenecks, manage risks and escalations, and balance the business needs versus technical constraints.
• Supporting TIME's Internal Project and Presales in providing design solution, migration plan, and etc.
• Work with capacity planners and engineers to ensure the most efficient and cost-effective network topology is delivered.
• Perform Preventive Maintenance.

To be considered, you must have:

• Bachelor in Computer Science/Engineering/Information Technology or equivalent combination of education and work experience.
• Hold an industry technical certification (HCIP, CCNP, JNCIS, JNCIP, or above)
• Minimum 3 years managing and supporting Juniper OS (JUNOS) or Cisco IOS or Huawei VRP Based platforms.
• Candidates should have a minimum of 5-years telecommunications industry experience in a similar environment.
• In-depth knowledge of and experience with major internet routing protocols; specifically, BGP, OSPF, MPLS, RSVP and ISIS.
• In-depth knowledge of and experience with Cisco ASR900x/ASR903 (IOS-XR, IOS-XE) or Huawei NE40E, ATN90x, NE8000 platforms is a distinct advantage.
• Familiarity with various NMS such as MRTG, SolarWinds, Grafana, and Tivoli, adding extra points to your profile.
• Showcase a fast-learning ability, easy adaptability to diverse environments, and a natural curiosity to explore new technologies.
• Demonstrate excellent interpersonal and communication skills, vital for effective collaboration and customer engagement.

Your Traits:

• Quick, Bold, Can-do attitude;
• Meticulous and highly discipline;
• Good communication and report writing skills;
• Resilient in handling challenging and demanding work scenario;
• Strong advocate of teamwork;
• Adaptable to changes in business process and working style

What You Get:

• Cool and innovative work environment
• Work-life balance and our working hours are flexible
• We are too cool for ties. Smart casual is our game!
• We care about you and your families' health and wellbeing
• Learning and growth opportunity
• We have an indoor slide and a cafe! How fun is that?!
• Free car park within company compound

*Only shortlisted candidates will be notified. So make your CV as fun and interesting as possible!