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About Us:
Creative Visions Group Sdn. Bhd. is a leading advertising agency for dental clinics dedicated to providing high-quality dental treatments to patients across the region for our clients. We are currently seeking a skilled and motivated Customer Service Specialist to join our team in a remote capacity. You will play a crucial role in pre-qualifying patients for dental treatments and collecting deposits on behalf of the dental clinic.
Salary :
RM2,500- RM3,000 per month (Depending on experience)
Benefits :
100% Remote (Work Anywhere)
Training & guidance provided
Performance bonuses given every quarter
Mobile phone bill allowance every month (Up to RM50)
Responsibilities:
• Conduct pre-qualification calls to assess the eligibility and interest of potential patients for dental treatments.
• Provide accurate and comprehensive information about our dental services and treatment plans to prospective patients.
• Educate potential patients about the benefits of our client's dental treatments and address any inquiries or concerns they may have.
• Assist patients in understanding the deposit collection process and coordinate with our financial department for seamless payment transactions.
• Ensure timely follow-ups with potential patients to maximise conversion rates.
• Maintain detailed records of patient interactions, inquiries, and outcomes using our CRM software.
• Collaborate with the sales team and dental practitioners to optimise patient conversion rates and ensure a positive patient experience.
Requirements:
• Mandatory experience in sales or customer service roles.
• Excellent verbal and written communication skills, with a friendly and persuasive approach.
• Strong ability to build rapport and establish trust with potential patients.
• Demonstrated ability to handle objections and provide solutions effectively.
• Proven track record of meeting or exceeding sales targets.
• Self-motivated and goal-oriented, with the ability to work independently and remotely.
• Proficient in using CRM software and other sales tools.
• A reliable internet connection and a quiet workspace.