Apply on
Availability Status
This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.
Preferred Mandarin Speaker
Quality Assurance
Shift Role: 24/7, 9 hours per shift.
Key Responsibilities:
Conduct root cause and other data analysis
Conduct QA evaluations per client requirements and provides QA progress reports to team lead
Act as escalation point of contact for process questions, issues and resolution
Act as Subject Matter Expert (SME) for QA evaluations
Participate as project team member in problem prevention and continuous improvement projects
Quality Assurance Supervisor
Shift Role: 24/7, 9 hours per shift.
Responsibilities:
- Construct searches and reports designed for automated analysis and topic identification in
- recorded conversations from a contact centre environment.
- Make recommendations and define strategies that solve critical business problems, through
- both established industry best practices and creative innovations.
- Ensuring timely completion of all client deliverables.
- Prepare reports, analysis, trend & run project when required to improve quality performance.
- Own on-time, accurate, quality analysis and reports/visualizations in tight alignment with
- specified project objectives.
- Package, deliver, and at times present key findings and briefings.
- Conduct random evaluations to identify areas of improvement as necessary.
- Conduct regular spot checks of the QAs’ audits and work on their development accordingly.
- Identify training needs by working with operations team and QA
Job Types: Full-time, Permanent
Pay: RM6,000.00 - RM7,000.00 per month
Benefits:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
Supplemental Pay:
- Performance bonus
- Yearly bonus
Language:
- Mandarin (Required)
