Duty Manager - Front Office

1. Assisting with instruction and supervision of all Front Office staff in order that they may perform their jobs with efficiency and competency providing the best possible service.

2. Liaise with persons who may have requested managerial communication and/or persons who should receive managerial attention by reason of their status, the nature of the situation or simply to ensure that first class service has been/will be provided.

3. Be aware at all times as to the condition of the house, particularly relating to the number of rooms available and occupied and ensure this information is current and accurate.

4. Attention to situations which may arise through rooms shortage such as turnover of rooms and referring to the Head of Front Office .

5. Establish a pattern of Inspection of Hotel and carry out such inspections regularly, including pool area, locker rooms, staff quarters, kitchen and outlets etc. to ensure there are no irregularities.

6. Conduct room inspections with particular emphasis on cleanliness and standard set up.

7. Refer to the Guest Service Manager LogBook and follow-up logbook at commencement of shift for any special request, instructions or information recorded and take appropriate action.

8. Maintain daily an accurate record in the Guest Service Manager's LogBook of items and incidents which may be of concern to Management and/or which may require further attention.

9. Liaise with the Housekeeping Department and advises of any exceptional cleaning or other relevant tasks to be carried out.

10. Assist the Security Department in ensuring that the Hotel is only patronised by desirable people.

11. Carry out duties as assigned by the Head of Front Office / Guest Service Manager or other Senior Management on request.

12. Conducts daily briefings for all Front Office staff and checks on attendance of all Front Office staff.

13. Ensure the EDP Executive rectifies computer errors as soon as possible.

14. Periodically check all staff on personal grooming, counter manners, guest handling, usage of correct words, telephone techniques etc.

15. Assist the Reception Staff in group check-in, group requirements and billings, guest complaints and handling VIP requests/guests, etc.

16. Does a daily back up of in the computer system at the specified times.

17. Ensures a daily key check is done and follow-up on any room status discrepancy or missing keys.

18. Responsible for the master keys of the hotel, and float.

19. Conducts on-going training for new as well as existing staff according to schedule.

20. Performs any other duties related or unrelated to Front Office, as requested by the guest or as directed by Management.

Job Types: Full-time, Permanent

Schedule:

• Rotational shift

Ability to commute/relocate:

• Petaling Jaya: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Hospitality: 2 years (Preferred)

Language:

• English (Preferred)